Complaints

At EAS Finance, appointed representatives of White Rose Finance Group Limited, we are committed to providing our customers with the highest standards of service. If you are unhappy with our service or have any concerns, please let us know. We aim to resolve all complaints quickly and fairly.

How to Contact Us

You can make a complaint in any of the following ways:

Email: service@easfinance.co.uk Phone: +44 (0)20 8191 3164 Post: 167–169 Great Portland Street, 5th Floor, London, England, W1W 5PF

Our Complaints Process

Acknowledgment: We will acknowledge receipt of your complaint within five business days.

Investigation: We will investigate the details of your complaint and gather all relevant information to fully understand and address your concerns.

Response: We aim to resolve complaints within eight weeks. If more time is required, we will keep you updated on progress.

Involving Our Principal Firm

As an appointed representative of White Rose Finance Group Limited, you may also contact them directly if you feel your complaint has not been addressed to your satisfaction.

Principal Firm Email: compliance@whiterosefinance.com Principal Firm Phone: 0333 405 1954

Escalating Your Complaint

If you are not satisfied with our response, or if eight weeks have passed without resolution, you have the right to refer your complaint to the Financial Ombudsman Service (FOS).

Website: www.financial-ombudsman.org.uk Phone: 0800 023 4567 (free from most landlines) or 0300 123 9123 Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR